- How long until my order will ship?
We usually ship all orders within 1 business day of confirmed payment.
- After my order ships, how long until it arrives?
Though location and weather-dependent, average transit time is 3-5 business days.
- What shipping carrier do you use?
We currently use FedEx for all orders.
- Do you offer expedited shipping options?
We do not offer expedited shipping options at this time. We have two warehouses in Oregon and Tennessee to ship your order at no extra charge – the majority of orders arrive within 2-3 business days.
- Can you ship to my address?
We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship outside the United States at this time.
- Can you deliver my order to PO Box?
We only deliver to verified physical addresses. We do not deliver to PO Boxes.
- What is the warranty on my purchases?
You have 30 days to return an item to us in its original condition. Any modifications or alterations to the product will void the original warranty.
- Can I track my purchase?
You can check the status of your order anytime by logging into Your Account.
To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.
- What happens if I cancel my order?
If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.
- What if my item/ package arrives damaged?
When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at [email protected]chinafacemaskwholesale.com immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.
- Will my shipment require a signature on delivery?
Some items. When you have received tracking after your order has shipped, you can look up the tracking and see if it says Signature Required to make arrangements for someone to be at the address to sign for it.
We are not directly liable for any loss, theft, or damages, during delivery. Please be patient as we have to claim the damage with the shipping courier and send you the parts or replacement.